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Getting started

Signing in

Sign in to any app, use a two-factor code, accept an invitation, or reset a forgotten password.

Sign in

Open any app, for example Chat. If you are not signed in yet, you land on the sign-in page.

  1. Enter your Email and Password.
  2. Select Sign in.
The sign-in page with Email and Password fields
The sign-in page

One sign-in is enough for every app: once signed in to Chat, opening Admin or Platform does not ask again.

Enter a two-factor code

If you or your organization turned on two-factor authentication, the next page, Verify it is you, asks for a code. Under Where the code is from, choose:

  • Authenticator app: the six digits your app shows now.
  • Email: select Email me a code and enter the code from the email.
  • Recovery code: one of the codes you saved when you turned two-factor authentication on. Each one works once.

Accept an invitation

When an owner or admin invites you, you get an email with a link. The link works for 7 days.

  1. Open the link. The page Accept invitation shows the email address you were invited with.
  2. Choose a Password of at least 12 characters, and optionally a Display name.
  3. Select Create account.

If your organization requires two-factor authentication, you set it up right after choosing the password. If the link has expired, ask the person who invited you to send it again.

Reset a forgotten password

  1. On the sign-in page, select Forgot your password?
  2. Enter your Email and select Send reset link.
  3. Open the link in the email, enter a New password and select Update password.

If you cannot get in

The message after signing in tells you why:

Message What to do
You have no access to this app yet. Ask an owner or admin to give you the app.
Your organization’s trial or subscription has ended. An owner or admin can start a paid plan.
Your organization has no access to this app. Your organization does not have this app; Admin is only for owners and admins.
Your account is suspended. / Your organization is suspended. Contact your organization's owner, or us.

Select Sign in as someone else to try a different account.